COVID - 19
POSTPONEMENT or CANCELLATION due to COVID-19:
If you have chosen to postpone your Wedding Day/Function/Event due to the current health crisis (COVID-19) I understand.
I am here to help you through this stressful, emotionally and financially demanding time as my industry embarks on new territory. This may mean looking at many and different options for each couple and/or person. It is my hope that together we can achieve the ideal outcome for your day and/or special event.
2020 BRIDES: There is no fee or penalty to transfer any deposits/booking fees or payments to a new date from 2020 (1 date per client, 5% rebooking fee thereafter).
2021 BRIDES: All services booked for 2021 and rescheduled to a new date in 2021 or thereafter will reflect a 5% rebooking fee to transfer dates.
All services booked in 2021 - 2022, and all services booked prior to (2019 - 2020) and rescheduled to 2021 - 2022 will reflect new prices available under RATES to accommodate additional sanitization precautions between clients and PPE. Thank you for your understanding.
If you have chosen to cancel your booking and have paid a deposit/booking fee, this amount is non-refundable.
CLIENT CANCELLATION (non-wedding bookings): If you can no longer keep your appointment please contact me at least 5 days in advance to avoid being charged a cancellation fee. Cancellations at least one day before the booking, but within 5 days will attract a $20 cancellation fee. Cancellations within 1 day (24 hours) of a booking will attract a 100% cancellation fee.
CLIENT CANCELLATION (wedding bookings): Wedding bookings require a minimum of 4 weeks notice prior for cancellation or adjustment of numbers, if you choose to cancel or reduce booked numbers within this time you will still be required to pay for all cancelled services (you are most welcome to find other family/guests etc to take the vacancies). If your Wedding is postponed I will hold your non-refundable Booking Fee/Deposit and transfer it to your new date.
Please don’t hesitate to get in touch with me if needed.